Faulty or Incorrect Goods Received
If the items you receive are faulty or not what was ordered we will replace them or issue a refund . Please wrap securely and return by second class post to: Troon Textiles LLP, The Harbour, Troon, Ayrshire, KA10 6DW. During the manufacture of net curtains any faults are marked in the factory, when cutting for orders we inspect all nets but we may occasionally miss one of these marks so if you find a marked fault we will happily replace the item and refund postage. Unmarked faults are extremely rare but very minor imperfections such as small tufts of yarn are considered to be below the industry standard tolerance level. Similarly there is a tolerance of 2.5 cm or an inch in the finished drop of nets as the way they are measured can lead to this much variation, small changes to the positioning or tension of curtain wire or tension rods can achieve the desired result.
Unfortunately because all net curtains, upholstery and outdoor fabrics are cut to size we cannot replace items that are not faulty.
If you wish to return an item from outside the U.K. please contact us at firstname.lastname@example.org , as due to issues with Brexit, shipping costs and the relatively low value of the goods it may not be worthwhile returning the goods and a photograph of the fault would enable us to analyse it and refund as required. Please fill out the returns form below and put it inside your package when returning any items. Order Number: Name: Email address: Telephone number: Item(s) being returned.
If you wish to return a non ‘cut to size’ item within 28 days of receiving it , we will be happy to refund it as long as it is unused and is in its original condition and packaging. Similarly any faulty or incorrect items will be replaced. Please contact us should you wish to return long items such as tension rods. Please contact us before returning any items from outside the U.K. Any other issues please contact us by email at email@example.com or by telephone on 01292 314522 (9.00am-1.00pm and 2.00pm-5.00pm Monday to Friday ). When returning items to us please keep the receipt for tracking and as proof of postage as if items are lost in transit and we do not have proof of postage we will not be able to issue a refund. Once returned items are inspected a refund will be issued through the original payment method, please allow a few days for a refund to reach your account. Your statutory rights are not affected.